Skene and Totango
Use this page when deciding whether the requirement is a customer-success workflow or a measurement check around a product change.
Start with jobs, not replacement claims
Totango is a customer-success platform. Its job is to run customer-success workflows through SuccessPlays. Skene makes a product change measurable before launch, computes a verdict from connected evidence after launch, and reviews tracking changes as the code evolves.
Totango documents SuccessPlays as internal workflow automation. Its API can trigger an active manual SuccessPlay and create tasks with the required administrative scope. This page makes no guaranteed retention-outcome claim.
What Totango's own documentation supports
Totango documents SuccessPlays as customer-success workflow automation.
Primary source, reviewed 16 September 2026: Totango SuccessPlays documentation
Totango documents API-triggered active manual SuccessPlays and the required scope.
Primary source, reviewed 16 September 2026: Totango SuccessPlay API
Keep Totango for its own job
Nothing in Skene recreates the category-specific workflows above. Keep the product that answers those questions.
Add Skene at change time
Use Skene when the missing question is whether a change is ready to measure, whether tracking changed before merge, or whether the stated metric moved after launch.
A concrete way to use both
Keep Totango for customer-success task workflows. Use Skene to make a product change measurable and review its evidence. A Skene verdict can inform a person’s decision without pretending that Skene automatically runs the SuccessPlay.
GitHub pull-request review and the deterministic plan-versus-scan check remain separate mechanisms. A review can suggest a focused edit;/skene fix only restores tracking a pull request removed. It cannot create an event that never existed.
Continue with customer-success use case. Retaining or consolidating this URL still depends on search and backlink evidence.
Ready to try Skene?
Run the free audit on a repository, inspect the evidence, and decide whether ongoing checks fit your workflow.