Onboarding that keeps up with your product
Generate activation journeys from your codebase so new users reach value fast without brittle tours.
Skene reads your repository to understand how the product really works, then automates onboarding flows, milestones, and instrumentation so small teams can run serious PLG.
The real onboarding problem is getting users to activation, not showing them features
Most onboarding work optimizes for exposure, not outcomes. You do not need more steps; you need a system that gets the right users to the first meaningful behavior as quickly as possible.
New users sign up but never reach a clear activation moment.
Onboarding flows are a patchwork of tours, docs, and emails with no shared owner.
Every product change risks breaking a fragile set of walkthroughs or checklists.
Slow, brittle onboarding quietly poisons the rest of your funnel
When users never reach activation, every downstream motion such as retention, expansion, and referrals starts from a weak base. The cost hides in churn curves, sales cycles, and support queues.
- •Acquisition spend turns into half-onboarded accounts that never convert or expand.
- •Sales and CS teams waste time hand-holding basic setup instead of strategic accounts.
- •Internal teams cannot agree on what "good onboarding" means or how to measure it.
Overlay tours and static checklists cannot keep up with a real codebase
UI-overlay tours sit on top of the interface instead of understanding the product beneath them.
Static checklists and help centers go stale the moment the product changes.
Analytics dashboards show drop-off but do not propose or run better journeys.
Custom-built flows consume engineering time and quietly rot as the codebase evolves.
Code-aware onboarding that stays in sync as you ship
Treat onboarding as a system anchored in a crisp activation definition, not a collection of UX widgets.
Use your codebase (APIs, schemas, components) as the source of truth for what users must do to reach value.
Let AI agents derive role- and context-specific journeys from that model and keep them in sync as you ship.
Wire activation metrics and time-to-value directly into the journeys, so the system learns from outcomes.
Clear scope boundaries for automated onboarding
Skene owns the repeatable, product-embedded parts of onboarding while keeping strategy, messaging, and complex accounts in human hands.
Automated
- •Activation definitions per primary persona, expressed as product behaviors instead of vague labels.
- •Role-specific onboarding journeys and in-product checklists generated from your codebase structure.
- •Progress tracking, drop-off detection, and routing users back into the right step when they get stuck.
- •Instrumentation of time-to-value and activation rates without bespoke analytics projects.
Intentionally not automated
- •Replacing your entire product education strategy or community content.
- •Running complex enterprise implementation projects that require months of bespoke consulting.
- •Owning sales pipeline or commercial negotiations; onboarding focuses on product value realization.
Signals in
- →Repository structure: feature modules, APIs, and data models that define what "using the product" means.
- →Product usage events tied to core workflows, not every click.
- →Account metadata such as plan, segment, and acquisition channel.
- →Lifecycle state for each account and user (new signup, evaluating, activated).
Outputs
- ←Activation milestones per persona that map to specific in-product behaviors.
- ←Role- and context-specific onboarding journeys and checklists.
- ←Activation and time-to-value metrics with per-step drop-off views.
- ←Alerts and dashboards that show which journeys need simplification next.
A good fit for
- ✓PLG SaaS teams with self-serve signups or trials.
- ✓Founders and small teams who ship fast and cannot maintain bespoke tours.
- ✓Customer success leaders who want activation to be product-led, not manual.
Not a good fit for
- ×Products that require months-long, bespoke implementation projects for every new customer.
- ×On-prem or highly locked-down environments where Skene cannot access a representative codebase.
- ×Teams looking for a generic training LMS rather than product-embedded onboarding.