Concrete answers to specific PLG problems
Each solution starts from a real problem and shows how Skene solves it.
Pick the problem you are trying to solve
Start from the failure mode you see in your funnel. Each solution explains the problem, why it breaks today, and how Skene automates the fix.
Onboarding
New users sign up but never reach a meaningful activation moment because onboarding is brittle, manual, or bolted on.
- Treat onboarding as a system anchored in activation, not a marketing tour.
- Generate journeys from your codebase so flows stay in sync with the product.
Customer success
CS teams operate from spreadsheets and anecdotes instead of a shared, real-time understanding of account health.
- Infer health from real product usage, not manual scoring models.
- Let AI agents own routine follow-ups so humans focus on complex accounts.
Lifecycle automation
Onboarding, adoption, expansion, and renewal logic live in separate tools with conflicting rules and stale data.
- Model lifecycle stages directly from your product and usage signals.
- Run one automation system across the entire journey instead of four tools.
Retention & churn
Churn looks random, NRR is fragile, and "health scores" do not reflect what actually keeps accounts around.
- Design retention as loops built on product behavior, not vanity dashboards.
- Continuously run re-engagement and protection plays from usage signals.
Customer journeys
Journey maps live in slides, not in the product. Teams cannot see how users move from signup to renewal in practice.
- Infer journeys from real usage paths rather than workshop whiteboards.
- Continuously detect bottlenecks and adjust in-product guidance.
Facing a different problem?
New solutions come from what PLG teams actually ask for.
- Post your use case
- Vote on what ships next
From solutions into product
Move into product views that show how Skene is built.
From solutions into playbooks
Execute with playbooks and PLG reference material.