Customer journeys that stay in sync with your product
See how users really move from signup to renewal, then fix the stages that matter most.
Skene keeps the events behind each journey step complete and unbroken on every PR, then exposes the path and funnel data over MCP. The journey map your agent builds reflects what users actually do, not stale slides.
You cannot improve a journey you only ever see in slides
Without a live map of how users move through the product, changes land as guesses. Some help, some hurt, and it is hard to see which is which.
Journey maps live in slides that go stale as soon as the product changes.
Teams debate flows and friction points without a shared, data-backed picture of the journey.
Different functions see only their slice (onboarding, expansion, support) instead of one path.
Local optimization without a journey view creates hidden regressions
You might improve one touchpoint while worsening the path around it, and never see the trade-off because no one is watching the whole journey.
- •Onboarding and lifecycle changes are shipped without understanding how they alter the whole experience.
- •Surface-level metrics look fine while specific stages quietly leak users.
- •High-value personas receive a generic journey that does not reflect how they actually use the product.
Mapping workshops and static diagrams do not drive product change
Workshop-heavy mapping tools capture intent, not behavior.
Event-taxonomy-heavy analytics make it hard for non-analysts to see the journey end to end.
Dashboards show paths and funnels, but the events behind each step quietly break the moment an agent refactors a feature.
Maps are updated in quarterly projects instead of evolving with every deployment.
Live journey maps wired into your PLG infrastructure
Skene adds the journey events you're missing and indexes them against your Supabase schema.
On every PR, Skene catches a write that breaks before the data is gone, so the events behind each step stay trustworthy.
Skene exposes path, funnel, and dwell data over MCP, so you can see how users actually move between states.
Your coding agent queries that trustworthy data to cluster common paths and map journeys for each persona and segment.
Trustworthy path data from Skene, the journey work from you
Skene owns the data layer: complete, schema-validated events and the path and funnel data they produce. You and your agent own the mapping, the guidance, and the segmentation strategy.
Skene keeps it trustworthy
- •The journey events you're missing, indexed against your Supabase schema.
- •A PR check that catches a renamed or broken event before the data is gone.
- •A complete, trustworthy record of how users move from signup to activation, adoption, and renewal.
- •Path, funnel, and dwell-time data you can trust, queryable over MCP from your coding agent.
You and your agent own
- •Mapping the journeys themselves (your agent builds them on Skene's path data).
- •Generating journey-aware guidance and prompts that meet users where they are.
- •Segmentation strategy, positioning, and the user research that no dataset replaces.
Signals in
- →Sequences of product events tied to user and account context.
- →Code-level information about which features and workflows belong to which parts of the product.
- →Lifecycle stage transitions emitted by Skene or existing systems.
- →Outcome signals such as activation, upgrades, renewals, and churn.
Outputs
- ←A schema-validated event stream your agent turns into live journey maps.
- ←Path, funnel, and dwell-time metrics you can trust, queryable over MCP.
- ←Stage-level progression and drop-off data for a given persona or segment.
- ←A PR comment the moment a write that feeds those metrics breaks.
A good fit for
- ✓Teams that want to connect onboarding, product, and CS decisions to a single journey view.
- ✓Products with multiple personas or use cases where paths differ meaningfully.
- ✓Leaders who need to prioritize work based on where the journey truly fails today.
Not a good fit for
- ×Very early products where workflows and personas are still undefined.
- ×Situations where only one extremely simple, linear path exists.
- ×Organizations looking only for a static "customer journey" slide, not a live system.
