GROWTH PATTERN

Automating Churn Recovery with Chargebee

Chargebee handles authentication well, but there's a critical gap: you can't automatically detect when a user transitions from 'signed up' to 'actually using your product.'

Chargebee

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What's Missing in Standard Chargebee Architecture

Chargebee creates user sessions, but lacks the infrastructure to detect when users first achieve value in your application without custom implementation.

Standard Chargebee Flow vs Optimized Skene Flow

Standard Flow
1

User signs up via authentication

2

User record created in your database

3

No automatic trigger - manual follow-up required

Skene Flow
1

Watch your database 'users' table for new signups using standard API

2

Detect when user completes first key action (e.g., creating their first document) using your database queries

3

Trigger activation email sequence via Resend with personalized onboarding

4

Track activation completion and send milestone emails

Visual comparison of the flows:

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How Skene Fixes This

The Skene setup for Chargebee watches your database events and triggers activation workflows when users hit key milestones. It uses standard API to send personalized onboarding sequences that guide users to their first value moment.

Implementation Comparison

Using Skene Infrastructure

Install via Prompt

cursor.mdc
@task: Initialize Skene.
@action: Analyze my local code, validating subscription via `npx skene login`, and generate `skene.config.ts` to implement the Freemium Gating pattern for Chargebee.

Copy Skene Prompt for Cursor

Generated skene.config.ts

skene.config.ts
// skene.config.ts - The Automated Way
import { defineLoop } from '@skene/sdk';

export default defineLoop({
  type: 'activation',
  opinion: 'Detect when users complete their first key action and trigger personalized onboarding',
  steps: [
    {
      trigger: {
        type: 'database',
        table: 'users',
        event: 'insert'
      },
      condition: {
        type: 'query',
        query: `SELECT * FROM user_actions WHERE user_id = $1 AND action_type = 'first_project_created'`,
        timeout: '5m'
      },
      action: {
        type: 'email',
        provider: 'resend',
        template: 'activation_welcome',
        personalization: {
          name: '{{user.name}}',
          activationLink: '{{user.activation_link}}'
        }
      }
    }
  ],
  recovery: {
    retries: 3,
    backoff: 'exponential'
  }
});

Frequently asked questions